Profile

Key Achievements

Employment History

PZ Cussons Beauty LLP

March 2013 – Present

Sanctuary Spa Logo
Being Logo
St.Tropez Logo
Charles Worthington Logo
Fudge Professional Logo
Fudge Urban Logo

Beauty Category Programme/Digital Product Manager

I work for the PZ Cussons Global Digital Solutions team, but focused around core platform improvement and the Beauty Category and based in London, effectively providing the role of Product and Programme Manager for our digital platform and services.

Key responsibilities:

  • Managing the overall development roadmap and BAU backlog (JIRA) for Beauty brand websites (St.Tropez UK & US, Sanctuary, Charles Worthington, Fudge Professional and Fudge Urban).
  • Requirements gathering, business analysis, UX/UI/IA, wireframing, prototyping, budget estimation and project planning for new and ongoing development – including writing development user stories and acceptance criteria.
  • Managing day-to-day relationship with development agencies as far as Beauty programme is concerned, including billing scrutiny and resource profiling using the Agile framework and methodologies.
  • Business lead for ecommerce solutions and payment integrations, working closely with Finance department.

Our two lead brands, Sanctuary and St.Tropez (both category leaders in the UK and available in multiple global markets) have full Magento ecommerce solutions, which in the case of St.Tropez I have also rolled out to the United States to support growth in that region. This particular project required full analysis and implementation of all aspects of the ecommerce back-office, including tax calculation services and new payment service providers – which I managed both commercially and technically on behalf of other business departments.

Other sites are global and multi-market ‘brochureware’ websites but the strategy rolled out is tailored to the market, while retaining appropriate core control/consistency. All sites involve some element of social content aggregation and management on-site, and in some cases integrated social media solutions at conferences and industry events.

Other CMS systems such as WordPress may be deployed where appropriate, keeping to core principles of brand consistency, responsive web design and ease of management for local markets.

PZ Cussons International Plc

August 2014 – June 2015

PZ Cussons Logo
Imperial Leather Logo
Carex Logo
Original Source Logo
Cussons Baby Logo
Mum & Me Logo Logo

Same responsibilities and role for PZ Cussons Beauty above, but a period supporting our international wash brands including Carex, Imperial Leather, Original Source, Mum & Me and Cussons Baby for a colleague’s Maternity Leave. The only difference being that these brands are not ecommerce, but have several more market websites in multiple languages.

London 2012 Olympic and Paralympic Games

July 2012 – September 2012

London 2012 Olympic Games Logo
London 2012 Paralympic Ganmes Logo

Volunteer Driver

Driver for Olympic Committee members and other special guests.

Financial Services Authority / The Money Advice Service

May 2001 – July 2012

Financial Services Authority Logo
Consumer Financial Education Body Logo
Money Advice Service Logo

IT and Online Strategy Associate

  • Online strategy development.
  • Business and technical assurance for project documentation.
  • IA / UX for new and existing products.
  • Front-end development/revision using latest HTML and CSS coding standards, and Javascript enhancement (JQuery animation, promotional carousels and navigation systems, for example) – complete campaign microsites, or clickable testing prototypes and development concepts.
  • Usability / accessibility advice for internal and external projects.
  • Technical assurance and testing of work produced by external agencies.
  • Editorial advice on the best approaches to tackle topical issues – including format of content, location on site and coverage.
  • Writing new content for the website(s), taking into account best practice technical SEO and editorial strategies.
  • Social media strategy.
  • Technical and social media training for business colleagues and external partners.
  • Website analytics interpretation and configuration.
  • IT services, including the provision of a desktop IT and support supplier for the new organisation.

British Army

August 1998 – January 2001

British Army Logo
Royal Corps of Signals Badge

Special Telecommunications Operator

A highly technical communications role with the usual basic soldiering skills embedded first and foremost. The professional trade training provided is roughly equivalent to an NVQ level 3 in Satellite Communications, but due to the Top Secret clearance required for the role this qualification is not transferrable out of the service.

Other fun facts and tidbits

Volunteer Experience

Army Cadet Force Instructor at Army Cadet Force
September 2003 – September 2006

Organizations

Mensa
Joined June 2013

Education

Cheney School, Oxford
1993 – 1997
10 grade A – C GCSEs achieved in all core subjects, plus Art, Drama and Business Studies.

Interests

Photography, Snowboarding, Mountain Biking, Skydiving.